FREE SHIPPING WHEN YOU SPEND OVER $50

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FAQs

How do I care for/clean my mirror?
Turn off your LED vanity mirror and clean it with a soft, dry, non-abrasive cloth. Use a gentle glass cleaner and spot clean only the mirror surface of the vanity if needed. Never use harsh chemicals or abrasive materials on any surface of the vanity mirror. Do not contact the vanity mirror with hard or pointed items eg. hair straightener, hair brush, eyelash curler etc

How are your vanity mirrors powered?
Zené mirrors are powered by 12V 2A adapter (CE Standard). They come with a standard electrical cord with an Australian type plug.

How do I clean my makeup wipes?
After each use, handwash the makeup wipe with soap and warm water then allow to air dry. Alternatively, the wipe can be machine washed with your usual laundry load without fabric softener.

Can I use your makeup wipes on sensitive skin?
Yes our makeup wipes are suitable for all skin types.

How do the makeup wipes work?
Zené makeup wipes are composed of a special microfibre material. This material creates a density on its surface which when wiped on the face assists friction on the skin; the fibres grip onto makeup, lift it off the skin and trap it in the wipe through absorption. All you need to do is add water and the wipe’s technology will do the rest for you.

What mirrors can I wall mount?
The Milano Vanity Mirror and Torino Vanity Mirror both have free standing and wall mountable options.

How much does shipping cost?
All orders over $50 includes Free Delivery

For products under $50
Standard shipping is $10 (2-8 business days)
Express shipping is $15 (1-4 business days)

Do you ship internationally?
All international shipping of mirrors is to be calculated at checkout.

For estimated transit times, please use the shipping calculator on the cart page once your cart is finalised. Note: The transit times are estimates only and does not include fulfilment (24 hours) or time held in customs at the destination country. Also based on times between metropolitan areas of major cities.

Both services are tracked and you will receive email updates as the parcel is scanned through the various touch points.

As an overseas customer, please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay for any taxes and duties levied by the country you are shipping to.

How long will shipping take?
We use Australia Post to deliver our parcels to AUS and NZ. Shipping withing AUS takes between 1-5 business days and 5-10 business days in NZ.

Other countries take between 15-25 business days (depending on your local post services)

 What courier company ships your orders?
All orders within Australia are shipped using Australia Post. For all orders outside of Australia, we work with DHL Global Mail, which is not the same as DHL Express, so all deliveries are made by your local postal service.

Where do you ship from?
Zené ships from our warehouse in Melbourne, Australia.

Do you offer a money-back guarantee?
Yes! We do have a 30-day money-back guarantee which means we will give you a refund if you are not happy with the product.

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